Return & Refund Policy
Your satisfaction is our priority
Return Eligibility Period
We understand that sometimes products may not meet your expectations. To ensure customer satisfaction, we offer a return window for eligible purchases.
Within 7 Days
Returns are accepted for products purchased within the last 7 days from the date of payment completion.
After 7 Days
Returns and refunds will not be processed for purchases made more than 7 days ago.
Conditions for Returns
To be eligible for a return, items must meet the following conditions:
- Products must be in their original, unopened packaging
- Items must be unused and in the same condition as received
- All original tags, labels, and accessories must be included
- Proof of purchase (invoice or receipt) must be provided
- Return request must be made within 7 days of payment
Non-Returnable Items
For health and safety reasons, certain items cannot be returned:
- Medical procedures and treatments
- Opened skincare products
- Used cosmetic items
- Custom-mixed or personalized products
- Products with broken seals
- Sale or promotional items (unless defective)
Refund Process
Once your return is received and inspected, we will process your refund according to the following timeline:
Submit Return Request
Contact our customer service team within 7 days of payment to initiate your return.
Return Approval
We will review your request and provide return instructions within 1-2 business days.
Ship the Item
Package the item securely and ship it to the provided address.
Inspection
Upon receipt, we will inspect the item to ensure it meets return conditions (2-3 business days).
Refund Issued
If approved, your refund will be processed to your original payment method within 5-7 business days.
Exchange Policy
We gladly accept exchanges for different sizes, colors, or similar products within the 7-day return period.
Product Exchange
If you wish to exchange a product for a different item, the same conditions apply as returns. The new item must be of equal or greater value.
Shipping Costs
For exchanges due to customer preference, shipping costs for the return and new shipment are the customer's responsibility.
Damaged or Defective Products
If you receive a damaged or defective product, we will make it right:
- Contact us immediately upon receiving a damaged item
- Provide photos of the damaged product and packaging
- We will replace the item at no additional cost or provide a full refund
- Return shipping will be covered by us for defective items
Return Shipping Costs
| Reason for Return | Shipping Cost Responsibility |
|---|---|
| Defective or damaged product | Covered by Olive Tree |
| Wrong item sent | Covered by Olive Tree |
| Change of mind | Customer responsibility |
| Wrong item ordered | Customer responsibility |
Need Help with a Return?
If you have any questions about our return policy or need assistance with a return, our customer service team is here to help.
Email Us
mochamad.aries.styawan@gmail.com
Available during business hours